Refund Policy

At Ethereal London, we want you to be completely happy with your purchase. If for any reason you're not satisfied, we’ll offer a refund, exchange, or store credit within 14 days of delivery. 

To qualify for a refund or exchange, the item/s must be in their original packaging, unaltered, and in a re-sellable condition. Any returns after the 14-day window will not be eligible for a refund. However, If you return an item after this time, we’ll be happy to hook you up with store credit. 

Unfortunately, we’re unable to provide free return labels at this time and returned items will remain your responsibility until they arrive back at our facility. Please make sure to obtain proof of postage from your chosen courier to ensure your return is tracked and can be located if necessary. 

If your order has been lost in transit, we won’t be able to process your return request without sufficient proof of postage. However, if you’re able to provide a valid postage receipt or tracking number for your return, we’ll honour your return with store credit. 

Please note that any and all postage costs are non-refundable.

Please also be aware that UK return parcels are now subject to an admin fee, which will be deducted from your refund.