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FREE FAST SHIPPING FROM THE UK

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Since one of the key aspects to Ethereal London is to provide outstanding customer satisfaction to our customers, we expect low level of refunds being processed. However, in the event of an unlikely occurrence, our refund policy is as follows:

HOW CAN I MAKE A RETURN?

We accept returns on unworn product(s) sent back in the original condition with the original packaging. Returns are now extended to 30 days from the delivery date. Please contact customer services to receive the return address. You are responsible for the cost of your returns.

Returns are typically processed within 24 hours of receiving the product. If you have any questions please contact us through our email or contact page. 

We will notify you once we have refunded your payment. Payment will be made to the original method of payment. Please note this may take up to 10 days depending on your provider. 

EXCHANGES

Ethereal London offer hassle free exchanges, please contact us with your order number via email: support@etherealldn.com to start the process.

SUPPORT

For all customer support please contact us on EMAIL: support@etherealldn.com quoting your order number. 

What if my order arrived with a fault?

If you believe there is a fault with your item upon delivery, please inform our customer service team on the date of delivery via the Contact Page or Email: support@etherealldn.com with your order number, full name and detailed photos of the damage. Please include any details in writing that may help us resolve the issue. 

PROBLEMS WITH DELIVERY

Ethereal London is not liable for missing parcels that have been sent to an incorrect address or have been requested to be left in an unsecure location. Please contact us via email: support@etherealldn.com to report any missing order. It is important to leave extra time to account for transit delays. Please note: We cannot refund or send a replacement until 20 working days after the date of despatch (allow 25 working days for international items). Once this period has expired, we will replace the missing order. 

 

LOCAL CUSTOMS DUTY/TAX FEES

Please note we are not liable for any additional import or custom fees incurred with your order. If you are unsure please visit your local government’s website for details on customs and taxes if your country is not listed below. 

UK - No customs fee 

United States - No customs fee

Canada - No customs fee

Europe - Orders under £135 are tax free

Australia - No customs fee

Japan - No customs fee

Hong Kong - No customs fee

United Arab Emirates - No customs fee

South Korea - Orders under $150 are tax free